"Really great service"

A review of H Samuel by Jason Lovelock written on Saturday 26th of December 2015

Came in to buy an engagement ring for my partner for Christmas and wanted a yellow gold ring. I had tried to buy online on the 22nd of December before the 2pm cut off for delivery but due to too many customers the site was down so couldn't do online. I came from Newbury to Basingstoke to buy the ring. I came in the store and was almost immediately asked by a member of staff what i was there for and was handed to another member of staff, sadly i didn't get her name but was about 10 in the morning and really busy. I explained what i was there for and what i was trying to purchase and she got the ring i was looking for but was sadly white gold not yellow. I said my partner preferred yellow and explained the website was down the previous day due to too much traffic and she said this was normal in the busy Christmas period and apologized for the inconvenience. She explained that certain items can be delivered to store next day and promptly checked for me but again my item was not available on this offer. Slightly annoyed i asked if Reading had the ring i wanted and she checked and they were out of stock as well. She said they could get one for the 30th of December but that was obviously too late for Christmas day. She asked what the occassion was and i explained it was for a Christmas day proposal and she really seemed to show an interest and offered to sell me the white gold ring so i could make my proposal and said if i took the white gold ring to make the proposal i could bring the ring back after Christmas and exchange for a yellow gold ring. This was an amazing bit of customer service and i wish i knew her name so i could credit her great service that day. My partner was so happy on Christmas day she cried and loves her ring and wishes to keep the white gold one anyway and loves it dearly. I have told lots of people about this service and they have all said what great customer service this is. I will continue to recommend you to anyone. Thank you so much for your help that day you made two people so happy for Christmas..

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